Delivery & Cancellation




Delivery


Inside Kathmandu Valley:


  • Delivery will be done in 2-3 days of the weekdays from the day of the order is placed, depending upon the restrictions of the day.
  • Delivery will take place within 12-6pm.
  • Delivery charge for Inside Ringroad Rs.125/delivery.
  • Delivery charge for Outside Ringroad Rs.165/delivery.

Outside Kathmandu Valley:


  • Locations we are delivering now (Please message us if you have any queries):
    • Biratnagar - Rs.150/kg
    • Birgunj - Rs.150/kg
    • Butwal - Rs.120/kg
    • Chitwan - Rs.120/kg
    • Dharan - Rs.120/kg
    • Itahari - Rs.120/kg
    • Pokhara - Rs.120/kg
  • Delivery time will vary depending on the location, from 2-3 days.
  • Customers will be informed by the courier service after the order arrive. Then customers can visit their office to pick their order.

Payment


The Buyer can choose the payment option-

Inside Kathmandu Valley:

  • Direct Bank Transfer*
  • Fonepay (Our QR code will be emailed to you after you choose Fonepay while you checkout)
  • eSewa
  • Cash on Delivery
  • Self Pickup (If you wish to visit our physical store in Jhochhen, Kathmandu to pick up your online booking. The booking will last only for 2 days)

Outside Kathmandu Valley:

  • Direct Bank Transfer*
  • Fonepay (Our QR code will be emailed to you after you choose Fonepay while you checkout)
  • eSewa

*Direct Bank Transfer- When you choose this option you will be emailed our bank details, then you can deposit or online transfer the payment. After the completion of the transaction we will be sending your order for delivery.

Cancellations, Returns & Exchange


Call us 9823633558 or email us at [email protected] for the prompt service regarding your order.

  • Cancellation is accepted before the order is dispatched.
  • But Returns and Exchange will be entertained in 48 hours from the delivery date if the product hasn’t been damaged or used. The purchased good should be in original state (including its packaging and labels), customer in Kathmandu should come to our store at Jhochhen, Kathmandu and produce the bill, after inspection then only we shall take the returns and exchange.
  • For the customers outside valley you should return it within 7 days from the delivery date for exchange.
  • Purchased under SALE or BULK orders won’t be returned or exchanged.